• 400 S. Salina Street, Syracuse, NY 13202
  • (315) 362-2785
  • info@theredhouse.org

The RedHouse

A New Three Theatre Complex at City Center

Box Office Information

The Redhouse Box Office is here to help make your visit and ticket purchase enjoyable and easy. Purchase tickets over the phone, in person, or online!

Hours: 10:00am to 4:00pm, Tuesday-Friday, Open Saturday’s prior to performances and day of shows from 10am-2pm.
Location: 400 S. Salina Street, Syracuse, NY 13204
Phone: 315-362-2785
Email: info@theredhouse.org


  • Box office will open one hour prior to show time.
  • Tickets may be exchanged for another performance of the same production. All ticket exchange are subject to availability.
  • All ticket sales are final.
  • Tickets will be released five minutes before start time.
  • Performances are not canceled and refunds are not provided due to weather conditions.
  • Cameras, camera phones, audio, video and digital recorders, paging devices and cell phones are not permitted in the theaters.
  • In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the act before going to your seat.
  • At designated shows, children of all ages are welcome and children under the age of one will be admitted without charge to sit on an adult’s lap.
  • Outside food and beverage are not permitted in the theaters.
  • Backpacks and other large bags are not permitted in the theaters. In some instances, Redhouse may require the inspection of all handbags and cases at points of entry. Diaper bags carried into the theater are subject to search at the discretion of security.
  • Redhouse is a firearms-free facility. No one except on-duty law enforcement officials is permitted to possess or carry a firearm on the premises.
  • Smoking, including electronic smoking, is not permitted indoors at Redhouse.

MainStage Theatre Seating Chart

MainStage Seating Chart

Small Theatre Seating Chart

small theatre