The RedHouse

A New Three Theatre Complex at City Center

Ticket Exchange, Donation, and Refund Information

Status of Redhouse’s Productions


We hope you and your families are safe and well during this unprecedented time. Given the Governor’s most recent outlook on current public health emergency (COVID-19), Redhouse has made some carefully considered decisions regarding our final three shows in the 2019/20 and 2020/21 seasons.

Productions Update:


  • Fences & Fun Home have been CANCELLED 
  • 2020/21 Season Original Lineup has been CANCELLED
    • The Who’s Tommy | Big: The Musical | The Mountaintop | A Doll’s House Part 2 | A Midsummer Night’s Dream

Ticket Exchange, Donation and Refund Information

What are my options?

Redhouse is committed to providing the utmost flexibility to you in light of recent show cancellations due to COVID-19 mitigation efforts. Please choose one of the following options by filling out the corresponding form below.

  • Fences & Fun Home Options:
    1. Donate the value of my ticket back to Redhouse. (WE NEED YOUR SUPPORT NOW MORE THAN EVER! We will convert the total value of your purchase to a tax-deductible donation.)
    2. Exchange my tickets for a credit on your Redhouse account that can be applied to another show.
    3. Receive a full refund for the value of the ticket, less ticketing fees.
  • 2020/21 Season Subscription Options:
    1. Exchange my original subscription for Redhouse’s “Take a Chance” Season subscription. *See below for more details.
    2. Donate the value of my ticket back to Redhouse. (WE NEED YOUR SUPPORT NOW MORE THAN EVER! We will convert the total value of your purchase to a tax-deductible donation.)
    3. Receive a full refund for the value of the ticket, less ticketing fees.

Take a Chance Season Subscription


*”Take a Chance” with us! While our season is yet “To Be Determined” you agree to support all shows we are able to produce (up to 5 shows, some may be streamed or with social distance guidelines in place). If we are unable to pull off 5 shows, the unused portion will be an automatic, tax deductible donation to Redhouse.

Are you still selling Season Subscriptions and other upcoming camps and classes that are scheduled for the summer and beyond?

Yes, we are still selling tickets for our “Take a Chance” Season Subscription as well as our Redhouse Learning Lab.

What other things are we doing in response to the crisis?

  • We have thoroughly cleaned our public, backstage, office, and box office spaces.
  • Our staff and guests are required to check their temperatures upon entry daily, wear masks at all times, and observe social distancing guidelines.
  • Air purifiers have been placed in occupied spaces.
  • Sanitation stations are provided throughout the facility.
  • We are exploring ways to maintain the arts and the inspiration the arts provide to you through online video and social media.

These decisions were not easy for us, however we felt it necessary to follow the Governor’s orders to protect the health and safety of our community, our staff and our actors, but we do believe that there’s a brighter day ahead. A day when we’ll all be able to convene as a community once again, and when that time comes, we’ll reopen our doors and welcome our Redhouse family back to all that we have to offer. This will include an incredible 2020/21 Main Stage season as well as educational camps and classes.

If you still need assistance, contact the Redhouse Box Office at (315) 362-2785 and someone will return your call as soon as possible.

These are unprecedented times, and we appreciate your support and patience as we navigate through this together. We wish you good health.